BirdEye 2025-09-13T20:22:56Z

Rain lashed against my office window that Tuesday morning when the notification chimed – not the gentle ping of email, but the shrill emergency alert I'd programmed into Birdeye for rating drops below 4 stars. Store #3 had plummeted to 3.2 overnight. My stomach clenched like I'd swallowed broken glass. Five locations bleeding reputation simultaneously was my recurring nightmare, but this felt personal. That store was my first baby, the one where I'd mopped floors until 2 AM during our launch. No

That Tuesday morning smelled like burnt coffee and impending disaster. I was knee-deep in inventory spreadsheets at our flagship store when my phone exploded – three stores calling simultaneously. The downtown location had a Yelp meltdown over a pricing error, the suburban branch needed approval for a refund we'd already processed last week, and the waterfront shop had a critical Google review buried somewhere in someone's inbox. My temples throbbed as I juggled devices, feeling like a circus pe

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