remote IT support 2025-09-13T23:12:33Z
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I was at my niece’s birthday party, surrounded by laughter and the chaotic joy of children, when my phone buzzed with that dreaded vibration—the one that signals all hell is about to break loose. My heart skipped a beat as I glanced at the screen: a critical alert from our company’s monitoring system. The main database server had crashed, and with it, half our operations were grinding to a halt. Panic surged through me; I was miles away from the office, clutching a paper plate with cake smeared