ITSM mobility 2025-09-19T05:14:13Z
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The acrid smell of overheated circuitry hit me as I shoved past dangling fiber cables in Plant 7’s maintenance tunnel – our main production line had just screeched to a halt. Three hundred factory workers stood idle while the operations manager screamed into my earpiece about six-figure hourly losses. My toolkit felt like lead in one hand; in the other, my personal phone buzzed violently with fourteen simultaneous alerts. Pure dread pooled in my stomach until my thumb found the blue icon I’d sid