Zoho Desk 2025-09-16T05:40:33Z

It was the Monday from hell. The holiday rush had hit our customer support team like a tidal wave, and I was drowning in a sea of unanswered tickets. My inbox was a bloated monster, each new email notification adding to the growing sense of panic. I could feel the tension in my shoulders, a tight knot that had been building since 6 AM, and the bitter taste of cold coffee lingered in my mouth as I frantically tried to prioritize issues based on gut feeling alone. We were flying blind, and I knew

My knuckles turned white gripping the edge of my desk as the notification chimes became a continuous symphony of dread. Another holiday sale launch, another tidal wave of customer panic flooding our queues. I watched my team's Slack statuses blink from "available" to "in a call" like dying fireflies, knowing we were drowning in real-time. That's when I remembered the dashboard widget I'd half-heartedly installed weeks ago.

Radar for Zoho DeskHello, there! We’re delighted to tell you all about the exciting updates that we’ve made to Radar for Zoho Desk. These updates encompass both the form and functionality of the app. What this means is you can now do a lot and do it all easily. First off, we ha