customer engagement crisis 2025-09-15T03:16:23Z
-
Rain lashed against my apartment windows as I stared at the glowing triptych of screens before me – phone buzzing with Slack alerts, tablet flashing Shopify notifications, laptop drowning in unanswered emails. It was 2:37 AM on a Tuesday, and Mrs. Henderson's wedding cake order was disintegrating faster than my sanity. Her frantic messages pulsed across three platforms simultaneously: "Where's my tasting samples?" on Facebook, "URGENT: Delivery address change!" via email, "I NEED TO CANCEL!!!" t