customer support excellence 2025-10-29T14:34:37Z

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That humid Tuesday morning still haunts me - standing paralyzed before a furious client whose complaint had evaporated in our archaic feedback system. My palms sweated against the conference table as he spat statistics about service failures we'd never seen. Our "customer insights" were fossils by the time they reached us, trapped in disconnected spreadsheets and siloed department reports. I'd shuffle through binders of outdated NPS scores like some data archaeologist, desperately scraping for p

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