predictive dispatch 2025-09-19T22:45:45Z

The scent of stale coffee hung thick as I stared at my dying phone battery - 7% and dropping. My palms left sweaty smudges on the conference room table while the client's stern face glared from the Zoom screen. "Your prototype demonstration in fifteen minutes, or we terminate the contract," his voice crackled through the laptop speakers. Panic coiled in my chest like a venomous snake. The specialized hardware prototype sat across town in my apartment, mocking me through the security camera feed

Rain lashed against my windshield as I stabbed at the fourth different app icon that morning, cold coffee sloshing over service reports on the passenger seat. My knuckles whitened around the steering wheel when the client's number flashed again - same angry caller from twenty minutes ago. This wasn't management; it was digital triage. For three years coordinating HVAC repair teams across six counties, I'd been drowning in a swamp of disconnected tools: Messenger for crew panic texts, Google Shee