work order intelligence 2025-09-20T14:35:29Z
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Rain lashed against my windshield as I stabbed at the fourth different app icon that morning, cold coffee sloshing over service reports on the passenger seat. My knuckles whitened around the steering wheel when the client's number flashed again - same angry caller from twenty minutes ago. This wasn't management; it was digital triage. For three years coordinating HVAC repair teams across six counties, I'd been drowning in a swamp of disconnected tools: Messenger for crew panic texts, Google Shee