property management crisis 2025-09-20T09:33:54Z

That Tuesday morning smelled like burnt coffee and impending doom. I stood ankle-deep in murky water at Oakridge Apartments, my phone vibrating nonstop with frantic texts about a sewage backup at Elm Tower across town. Rain hammered against the window as I juggled three contractor calls, my notebook bleeding ink from hasty scribbles. This wasn't facility management - this was trench warfare with leaky pipes. My temples throbbed in rhythm with the dripping ceiling tiles when I remembered the new